Terms and Condition

USE OF OUR WEBSITE

By accessing and using our website (www.mivaas.com) and placing orders through it, you agree to:

  • Use the site for legitimate enquiries or valid product purchases only.

  • Not place any false or fraudulent orders. If any such order is reasonably suspected, we reserve the right to cancel and inform the appropriate legal authorities.

  • Provide accurate, complete, and current contact details, including email and shipping address. We may use this information to reach you regarding your order.

  • Refrain from placing an order if you do not provide the required information.

CONTRACT FORMATION

Once your order is placed, you will receive an email/SMS confirming the receipt of your order. This does not confirm acceptance of the order. Shipping confirmation will be sent once your order has been dispatched.

PRODUCT AVAILABILITY

All product orders are subject to availability. If an item is out of stock or there are supply issues, we may offer alternatives of similar value. If you decline the substitution, we will issue a full refund.

ORDER REFUSAL

While we strive to fulfill all orders, we reserve the right to cancel or decline any order—even after confirmation—due to unforeseen circumstances. We may also remove or modify product listings without prior notice.

We are not liable to you or any third party for such modifications or refusal to process an order.

DELIVERY

We aim to dispatch orders within the estimated timeframe mentioned at checkout or within a maximum of 30 days. Delivery delays may occur due to logistical issues or unforeseen events.

Delivery is considered complete when the order is physically received and signed for at your designated address.

PRICING & PAYMENTS

We make every effort to display accurate prices. However, if an error in pricing is discovered:

  • You’ll be notified and given the option to proceed at the correct price or cancel the order.

  • If we can’t reach you, the order will be cancelled and refunded.

  • We are not obligated to honor obvious pricing errors.

All prices shown are exclusive of shipping charges. Prices may change at any time without prior notice.

Return & Refund Policy

RETURN WINDOW

You may return eligible products within 15 days of delivery (excluding products purchased during sale periods).

NON-RETURNABLE PRODUCTS

Due to hygiene concerns, the following items are non-returnable:

  • Caps, hats, masks

  • Innerwear (e.g., boxers)

  • Crop tops, tank tops, bodysuits, baby tees

  • Stationery items such as stickers

RETURN CONDITIONS

  • Items must be unused, unwashed, and with original tags and packaging intact.

  • Returns may be rejected if:

    • The product appears used or washed

    • Tags are missing

    • The item is damaged (unless reported as damaged on delivery)

RETURN PROCESS

  • Email us at support@mivaas.com with photos and details if your product is defective or incorrect.

  • Reverse pickup will be arranged within 48 hours upon confirmation by our Customer Experience Team.

  • Items must be packed securely in original packaging for pickup.

  • A ₹100 reverse pickup fee is applicable unless the item was defective or incorrectly delivered.

REFUNDS

  • Refunds will be issued to your Mivaa’s Store Credit/Gift Card.

  • Delivery charges are non-refundable.

  • Refunds for prepaid orders will reflect within 7 business days after quality check.

  • Orders can be returned a maximum of two (2) times per item.

PRODUCT GUARANTEE (SELECT PRODUCTS)

We offer a 3-month warranty on select items (e.g., joggers, utility pants), covering up to 50 washes for:

Covered Defects:

  • Loose seams, fading, uneven dye, fabric pilling, shrinkage, design defects

Not Covered:

  • Misuse, poor care, chemical damage, normal wear & tear

FRAUD PREVENTION

Mivaa’s reserves the right to decline returns suspected of fraud or abuse. All returned items undergo thorough inspection.

INVOICE & TAXES

You will receive a detailed invoice with every order. All taxes are included as per Indian law.

GOVERNING LAW

These policies are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Mumbai, Maharashtra.

MODIFICATION OF TERMS

Mivaa’s reserves the right to update these Terms & Conditions and Return Policies at any time without prior notice. Any updates will be made available on our website.